Presentation:

• See attachment at bottom.

Websites and blogs:

• Useit.com – Jakob Nielsen, Usability Consultant
• Slash7.com – Amy Hoy, Designer and Consultant (see her sidebar for her consulting company)
• headrush.typepad.com - Creating Passionate Users, blog with some good advice regarding visitors
• W3C – World Wide Web Consortium; w3.org; Cool URIs don't change (one of my favorites), Web Content Accessibility Guidelines 2.0; Provided Tools

Books and other publications:

Prioritizing Web Usability by Jakob Nielsen, Hoa Loranger

Don't Make Me Think: A Common Sense Approach to Web Usability by Steve Krug

Do It Wrong Quickly: How the Web Changes the Old Marketing Rules by Mike Moran

Designing Visual Interfaces: Communication Oriented Techniques by Kevin Mullet, Darrell Sano

About Face 2.0: The Essentials of Interaction Design by Alan Cooper, Robert M. Reimann

The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity by Alan Cooper

Emotional Design: Why We Love (or Hate) Everyday Things by Donald A. Norman

Defensive Design for the Web: How to improve error messages, help, forms, and other crisis points by 37signals, Matthew Linderman, Jason Fried

Web Standards Solutions: The Markup and Style Handbook by Dan Cederholm

The Elements of User Experience: User-Centered Design for the Web by Jesse James Garrett